Question 1

What is Venxa?

Accepted Answer

Venxa is a premium event discovery and ticketing platform. You can find events in your city, buy tickets, RSVP, and connect with friends — all in one place. Organizers can create events, sell tickets, and manage their audience from a dedicated dashboard.

Question 2

Is Venxa free to use?

Accepted Answer

Creating an account and browsing events is completely free. Attending free events costs nothing. For paid events, a small buyer convenience fee is added at checkout. Organizers pay a 5% seller fee on ticket sales — there are no upfront costs or monthly fees.

Question 3

Which cities is Venxa available in?

Accepted Answer

Venxa is available nationwide. Organizers can create events anywhere, and attendees can discover events in any city. Use the city filter on the events page to browse your area.

Question 4

Do I need an account to buy tickets?

Accepted Answer

Yes, a free account is required to purchase tickets. This ensures you can always access your tickets, request refunds, and receive event updates. You can sign up with Google, GitHub, or an email and password.

Question 5

How do I download the Venxa app?

Accepted Answer

Venxa is a Progressive Web App (PWA). On your phone, open venxa.events in your browser and tap "Add to Home Screen" — it installs like a native app with offline ticket access, push notifications, and full functionality.

Question 6

How do I find and buy tickets?

Accepted Answer

Browse events at venxa.events/events, filter by city or category, and click an event you like. Select your ticket tier and quantity, apply any promo code, then complete checkout with a credit or debit card. You'll receive a confirmation email with your QR code tickets.

Question 7

Where are my tickets after purchase?

Accepted Answer

Your tickets live in the "My Tickets" section of your dashboard (venxa.events/dashboard/tickets). Each ticket has a unique QR code that the organizer scans at the door. Your tickets also work offline if you've opened the page while connected.

Question 8

Can I transfer or gift a ticket to someone else?

Accepted Answer

Yes. From your tickets dashboard, you can gift a ticket to another Venxa user by their username or email. Once accepted, the ticket moves to their account. Transfers are subject to the organizer's transfer policy.

Question 9

What payment methods are accepted?

Accepted Answer

Venxa accepts all major credit and debit cards (Visa, Mastercard, Amex, Discover) through Stripe. Wallet credits earned via referrals or promotions can also be applied at checkout.

Question 10

What is an early bird ticket?

Accepted Answer

Early bird tickets are a discounted price set by the organizer for a limited time. Once the early bird period ends, the ticket reverts to its regular price. The event page shows how long the early bird price is available.

Question 11

Can I buy tickets for someone else?

Accepted Answer

You can purchase multiple tickets in one order and gift extras to friends via the ticket gifting feature. Each ticket holder should have their own Venxa account to store and display their ticket at the door.

Question 12

What is the refund policy?

Accepted Answer

Refund eligibility depends on the policy set by the organizer at the time of purchase — Flexible (full refund up to 1 day before), Moderate (full refund up to 5 days before), Strict (50% refund up to 7 days before), Partial (50% any time), or No Refunds. The policy is displayed on the event page before you buy.

Question 13

How do I request a refund?

Accepted Answer

Go to Dashboard → Orders, find the order, and click "Request Refund." Fill in the reason and submit. If the request meets the organizer's refund policy, it will be processed automatically. Otherwise, it goes to the organizer for review.

Question 14

How long does a refund take?

Accepted Answer

Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank. Refunds to wallet credits are instant.

Question 15

What if an event is cancelled?

Accepted Answer

If an organizer cancels an event, all attendees receive a full refund automatically — regardless of the stated refund policy. You'll also receive an email notification.

Question 16

What if I have a dispute about a charge?

Accepted Answer

Contact our support team at venxa.events/contact with your order number and a description of the issue. We aim to respond within one business day. Do not initiate a chargeback without contacting us first — this helps us resolve things faster for you.

Question 17

How do I become an organizer?

Accepted Answer

From your dashboard, look for the "Become an organizer" card and accept the Organizer Terms. Your account is instantly upgraded — no approval needed. You can then create events, sell tickets, and access analytics.

Question 18

What fees do organizers pay?

Accepted Answer

Organizers pay a 5% seller fee on each ticket sold, deducted from payouts. There are no listing fees, monthly fees, or setup costs. The buyer convenience fee is separate and paid by attendees.

Question 19

How do I get paid?

Accepted Answer

Connect a Stripe account in your payout settings. Funds are released on a rolling schedule after events complete, subject to a short reserve period for chargebacks. Go to Dashboard → Payouts to track your balance and initiate transfers.

Question 20

Can I set a limit on how many tickets one person can buy?

Accepted Answer

Yes. In the ticket tier settings, set "Max tickets per person." Venxa enforces this limit at checkout — a single user can't exceed the per-person cap across multiple orders for the same tier.

Question 21

Can I create promo codes?

Accepted Answer

Yes. In the event settings (step 7 of the wizard), you can create unlimited promo codes with percentage or fixed discounts, optional usage limits, and optional validity dates. Codes are case-insensitive and each buyer can only use a given code once.

Question 22

How do I check in attendees at the door?

Accepted Answer

Use the QR Scanner in your dashboard (Dashboard → QR Scanner). Open it on your phone, grant camera access, and scan each attendee's ticket QR code. Checked-in tickets are marked instantly and cannot be scanned again.

Question 23

What are Venxa Places?

Accepted Answer

Venxa Places is a directory of venues — restaurants, bars, clubs, galleries, parks, and more. Place owners can claim their listing, add a menu, and connect their venue to events happening there.

Question 24

How do I claim or register my venue?

Accepted Answer

Go to venxa.events/places/register, fill in your venue details, and submit for review. Once approved, your place appears in search results. You can then manage your listing, add photos, and publish a menu from Dashboard → My Places.

Question 25

How long does place verification take?

Accepted Answer

The Venxa team reviews new place submissions within 2–3 business days. You'll receive an email notification when your place is approved or if additional information is needed.

Question 26

Can a place be linked to events?

Accepted Answer

Yes. Organizers can associate their event with a Venxa Place, which adds the venue's profile to the event page. Attendees can explore the venue — menus, photos, reviews — directly from the event listing.

Frequently Asked Questions

General

Buying Tickets

Refunds & Disputes

Organizers

Places