Terms of Service
Last updated: May 25, 2026
These Terms govern your use of Venxa. By creating an account, buying a ticket, or hosting an event, you agree to these Terms.
Eligibility
You must be at least 13 years old to create a Venxa account. Some events require you to be 18 or 21 years or older; you are responsible for meeting those requirements at purchase and entry.
Organizer responsibility
Organizers are solely responsible for their events, including safety, permits, venue compliance, alcohol and tobacco laws, and truthful listings. Venxa provides ticketing and discovery tools and is not liable for losses, injuries, or legal violations at events.
Refunds
Each event specifies a refund policy chosen by the organizer at the time the event is created. You must acknowledge that policy at checkout before payment is taken. The eligibility check is a deterministic function of (purchase date, event start date, policy tier).
The available policy tiers are:
- Flexible — full refund if requested at least 1 day before the event start.
- Moderate — full refund if requested at least 5 days before the event start.
- Strict — 50% refund if requested at least 7 days before the event start.
- Partial — 50% refund at any time before the event start.
- No Refunds — refunds are not available once payment has been taken.
If your request meets the organizer's policy, we will issue the refund to your original payment method within 1 business day; your bank typically settles it within 5–10 business days. Buyers may submit a refund request from their order details; requests outside the policy go to the organizer for review. Venxa may issue refunds directly in cases of cancellation or fraud. If an organizer cancels an event, all attendees receive a full refund automatically — regardless of the stated refund policy.
RSVPs are not financial transactions and have no refund — you may change or withdraw your RSVP at any time before the event.
Prohibited content
- Illegal activity, harassment, or incitement of violence.
- Sexually explicit content or content sexualizing minors.
- Scam listings, counterfeit tickets, or misleading pricing.
Privacy
Our handling of personal data is described in the Privacy Policy.
Contact
Questions? Contact us via the contact form.